Return & Refund Policy

HydroJug Return & Refund Policy

Return Eligibility and Timeframe

You have 30 days from the date you receive your HydroJug order to request a return. To qualify, returned items must be:

In the same condition as when you received them
Unused and unworn
In their original packaging with all tags attached

Note that some products are final sale and cannot be returned. These include clearance items, limited-edition releases, and any products marked as non-returnable on their product pages.

How to Start a Return

To initiate a return:

Visit the HydroJug Returns Center using the link in your order confirmation email or on the HydroJug website.
Enter your order number and email address.
Select the items you wish to return and provide a reason for the return.
Print the return shipping label we provide.
Pack your items securely and drop them off at the specified carrier location.

Return Shipping Costs

If you return an item because you changed your mind or the product didn’t meet your expectations, you are responsible for the return shipping costs. We recommend using a trackable shipping method, as HydroJug cannot be held responsible for items lost in transit.

If your item was defective, damaged, or incorrect, HydroJug will cover the return shipping cost. Please contact our support team at oceangiovanni8461@outlook.com to arrange this.

Refunds

After we receive and inspect your returned items, HydroJug will process your refund within 5–7 business days. Refunds are issued to the original payment method used for your purchase.

Depending on your bank or credit card issuer, it may take additional days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.

Exchanges

To receive a different size, color, or variation, the fastest option is to return your original item and place a new order. This allows you to get the desired product sooner while we process your return separately.

Damaged or Defective Items

HydroJug is committed to quality. If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery. Include your order number and a photo showing the issue. We will resolve the problem with a replacement, refund, or store credit, based on your preference.

Final Sale Items

Items marked as final sale cannot be returned or exchanged. This policy covers clearance items, limited-edition products, and any other goods clearly labeled as non-returnable at the time of purchase.

International Returns

For international customers, return shipping fees and any customs duties are your responsibility. We recommend using a shipping method with tracking and insurance to protect your return shipment.